“We have used Downey for several installations for various projects. They installed a tankless hot water heater; humidifier on the furnace, a Trane air conditioner; sump pumps with a backup system and do twice a year checkup services. We knew we were going to need a new furnace so on the Spring checkup we talked to our technician, Ella, about gathering information for us on the installation of a new furnace. She researched it with the team at Downey and called us with our options.
We chose a Trane furnace and this week, Ella and Chad worked as a team to remove our old furnace and install the new one. They did a thorough job on both the removal of the old furnace and installation of our new furnace. They also installed a new thermostat and a sensor in another area of our home so the system keeps continual and consistent heating and cooling. As always they leave the areas they have worked in cleaned up with all debris removed.
We are so pleased with the job they did and look forward to enjoying the new improvements in our home. Thank you, Chad and Ella.”
“Matt gave a very fair quote with excellent explanation. The installers, Jon and Collin, worked very hard to install and test the new dual sump pump system. I feel that I got a great price for peace of mind that I won't have my basement flood.”
“Ella was amazing! She arrived on time and let me know what she was doing along the way. So, she was very communicative and really explained what the process was.”
“Called early morning and left message. Response was very quick! Technician Dave came out and inspected the water heater due to no hot water. Needed a new one and he replaced it in a very timely manner. Dave was professional and friendly. He did a great job. I would recommend Downey to all my friends and family.”
“Very grateful for the fine service and professionalism from Davey, who answered my desperate call over the weekend! Our basement flooded because of a faulty sump pump during recent storms which brought heavy rains. Davey arrived promptly, calling prior to arrival. He was careful to keep all areas of my home clean as he worked and removed all water, fixed the sump pump and made sure everything was working the right way. He stopped by the next day at no charge to check on everything and made sure we had hot water and that all was well. Will definitely call Downey again! Thank you!”
“Jon came to scope our sewer today! He was very patient and thorough explaining his findings, and even explained the next steps to our president in West Virginia. Thank you Downey for your continued support and pleasant workers!”
“Jon and Collin were professional and knowledgeable. They walked me through the work they were doing and explained how every piece functions. They were prompt and communicative.”
“Came out same day only about an hour after the original call. Very professional, quick and informative. Would recommend to everyone”
“Very well done by Jon. Called before arriving, was tidy, and very professional.”