“Sunday morning and no heat. Downey offered 24-hour service. We knew we would pay a premium for the service call but happy that we could find someone that offered weekend service. The repair required ordering new parts and modifying the existing space to do the install. It was a complex repair, but the team kept us updated on the approach and the status of the new parts on order. They also provided a space heater and tips for keeping as warm as possible in the interim. We so appreciated the professionalism of the team, their commitment to diagnosing the problem, and directling the necessary resources and expertise to restoring our heat!”
– Michelle S.