“I would like the owner of Downey to know what an outstanding employee he has in his employ. Brit was everything one could hope for in a service technician. She was prompt, professional, courteous, respectful, PATIENT, knowledgable, a good listener and friendly. Brit has a wonderful ability to break information down into components easily understandable by a layperson such as myself. I'm no dummy but I'm also not a service technician so I appreciated that skill very much. My husband was not able to be here for this appointment so Brit took the time to speak with him on the phone rather than me have to attempt to explain everything to him. Brit should be commended for providing an excellent customer experience and her representation Downey.”
– Jaclyn T.